My evap coil froze a few weeks ago. I had originally had a competitor come out to diagnose the problem and was told I had a leak in the coil and explained exactly where it was at, however the proce quote that the company told me repair the issue was outrageous. So I started to look for another company. Contacted Duncan and spoke with Tim a manager there and we talked about costs of replacing the coil and he said they were going to send someone out just to make sure before we start committing to a fix that might not do it. Technician Justin came out and tried his hardest to find where the other companies guy said I had a leak. No leak in the coil that Justin could find. He went to the outside unit and found the leak and it was in a repairable spot no replacement needed. So with the extra time spent by Justin to actually find the issue I was able to fix the issue at less than half the price of my original quote from the competitor and that wouldnt have even fixed it. Thank You Justin and Tim

- Matthew Morris Verified

Response from Duncan Heating and Air Conditioning Inc. Thank you so much for sharing your detailed experience, Matthew. It means a lot to hear that you felt supported and informed throughout the process. Tim and Justin always aim to provide honest and thorough service, and your feedback highlights their dedication. We're glad the issue was resolved efficiently and appreciate your trust in our team.