A business shows what they're made of when having to deal with a customer issue. My customer issue has made it very clear to me they are completely invested in customer satisfaction. Even with something as simple as a miscommunication causing a customer pain point, I was contacted from someone who made it right without an ounce of annoyance. We received top notch service from the repairman, complete empathy and understanding from front desk concerning issue when reported, and outstanding customer service in finalizing our satisfaction. I've had my heater worked on 3 years in a row (unfortunately), here's hoping we can skip a year or two, but if we have to call someone again, it will DEFINITELY be these guys.
- Jason Daniel Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you so much for taking the time to share your experience, Jason. We are thrilled to hear that our team was able... Read More
Best technicians and installers in the business!!
- John Kiff Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you so much for your kind words, John! We are thrilled to hear that you had a positive experience with our tech... Read More
Fast , efficient and friendly service.
- Donald Rammage Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for taking the time to leave such positive feedback, Donald! We are thrilled to hear that you were pleased ... Read More
Andrew Moser left a 5 star review!
- Andrew Moser Verified
Response from Duncan Heating and Air Conditioning Inc. Andrew Thank you for sharing your experience at Duncan Heating & Air Conditioning Inc. We appreciate your business an... Read More
Great service, very professional and knowledgeable tech. Quote for a new system was highest of three by far.
- Rusty Drumm Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for your feedback, Rusty. We're delighted to hear that you were pleased with the service and professionalis... Read More
clint mayberry left a 5 star review!
- clint mayberry Verified
Response from Duncan Heating and Air Conditioning Inc. clint Thank you for sharing your experience at Duncan Heating & Air Conditioning Inc. We appreciate your business and... Read More
Katisha McCombs left a 5 star review!
- Katisha McCombs Verified
Response from Duncan Heating and Air Conditioning Inc. Tish Thank you for sharing your experience at Duncan Heating & Air Conditioning Inc. We appreciate your business and ... Read More
Good service
- Ricky Nelson Verified
Response from Duncan Heating and Air Conditioning Inc. Glad to help. Thank you for the review. Read More
From Tonya taking my call to Nick doing the work it was a pleasant experience. My husband was home for the service and was very impressed with Nick. He was polite and explained everything. I would recommend them to anyone.
- Teresa Thompson Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you so much for the review & your business! We appreciate the recommendation. Read More
Absolutely a great experience. Very professional and helpful staff. They were extremely concerned with making sure we were completely happy and satisfied. The pricing was reasonable and the service exceeded expectations. Definitely recommend these guys
- C H Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for the business and the kind words. Read More
Tyler did an awesome job at fixing our unit. He came out after 5 pm on a Friday. He was super responsive and came when we needed him the most! I will definitely be calling Tyler again if needed. Thank you so much!
- Dustin McCrary Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for your kind review of our business and service technician. We appreciate your business. Read More
Duncan's guys were professional, on time. The techs know there stuff. Thanks for a good job
- Derek Johnson Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for the business and the kind words. Read More
UPDATED REVIEW: 2024: My old system was having some issues which was going to cost a good amount, but there was no guarantee on how long the replacement part would last. A couple weeks ago I was having a cooling issue, therefore I did not want to have a system failure during the hotter summer months. I obtained 2 other quotes since a new system is not cheap. I've had such great service for the last 4 years and really wanted to stay with Duncan. I've just got to say that all their office staff and technicians are knowledgeable and just great to work with. I called Brandon who is AWESOME by the way, and he had me on the schedule the next week. The installation crew was awesome as well!! They did a GREAT job, and were very professional and knowledgeable about the system and the installation. I had 2 requests. One, my last system had all these loose wires sticking out at one point and did not want that again (it was not a safety issue), Two, I wanted this system up off the ground a little more. Came home from work and this system installed looked MUCH BETTER than the old system. The outside unit is up off the ground more so no worrying about downpours washing out around the old base, and the inside unit looked awesome! They even placed the condensation pump on the other side of the unit instead of the front which was great! My OCD thanks you!! This is why I love this company! Wendy PAST REVIEW 2020: Great company. Came out fast even at height of season. Technician Nick was awesome in explaining service needed and the other 100 questions I had on the system.
- W D Verified
Response from Duncan Heating and Air Conditioning Inc. Glad we could help. Thank you for the kind words and the business. Read More
UPDATED REVIEW: 2024: My old system was having some issues which was going to cost a good amount, but there was no guarantee on how long the replacement part would last. A couple weeks ago I was having a cooling issue, therefore I did not want to have a system failure during the hotter summer months. I obtained 2 other quotes since a new system is not cheap. I've had such great service for the last 4 years and really wanted to stay with Duncan. I've just got to say that all their office staff and technicians are knowledgeable and just great to work with. I called Brandon who is AWESOME by the way, and he had me on the schedule the next week. The installation crew was awesome as well!! They did a GREAT job, and were very professional and knowledgeable about the system and the installation. I had 2 requests. One, my last system had all these loose wires sticking out at one point and did not want that again (it was not a safety issue), Two, I wanted this system up off the ground a little more. Came home from work and this system installed looked MUCH BETTER than the old system. The outside unit is up off the ground more so no worrying about downpours washing out around the old base, and the inside unit looked awesome! They even placed the condensation pump on the other side of the unit instead of the front which was great! My OCD thanks you!! This is why I love this company! Wendy PAST REVIEW 2020: Great company. Came out fast even at height of season. Technician Nick was awesome in explaining service needed and the other 100 questions I had on the system.
- Wendy D Verified
Response from Duncan Heating and Air Conditioning Inc. Glad we could help. Thank you for the kind words and the business. Read More
During this tumultuous time of Covid -19, I was adamant about supporting a small local business for my AC needs, and Duncan Heating and Air was everything I needed and more. After a few days without air due to a faulty capacitor, Duncan swooped in and saved the day. Thank you for everything. I have a new heating and air company for life.
- Vivianne Bolden Verified
Response from Duncan Heating and Air Conditioning Inc. Thank you for trusting us with your HVAC needs. We appreciate the kind words. Read More
Very professional and competitive rates... definitely recommend.
- Tonya White Verified
Response from Duncan Heating and Air Conditioning Inc. Tonya, Thank you so much for the review & your business! Read More
They are so responsive and always provide great service. Friendly staff! Always reasonable!
- Jeff Leahy Verified
Response from Duncan Heating and Air Conditioning Inc. Jeff, Thank you so much for the review & your business! Read More
Highly recommend Duncan. They always do a great job. New unit installed. Quality work. Professional. Trust worthy company and technicians.
- Chris Moran Verified
Response from Duncan Heating and Air Conditioning Inc. Chris, Thank you so much for the review & your business! We appreciate the recommendation. Read More
Emily Sigmon left a 5 star review!
- Emily Sigmon Verified
Response from Duncan Heating and Air Conditioning Inc. Emily, Thank you so much for the review & your business! Read More
Fast reply and response
- Michael Bartelson Verified
Response from Duncan Heating and Air Conditioning Inc. Michael, Thank you so much for the review & your business! Read More